Roles and Responsibilities:
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product
and services basis feedback received from the students - Training and on-boarding of students post sales
- Delivering prompt, efficient and friendly responses to students across various channels
- Initiate regular calls with the students to track their progress
- Proactively manage the success of the assigned students and identify/develop upselling opportunities
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction