Customer Success Executive

Roles and Responsibilities:

• Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product
  and services basis feedback received from the students
• Training and on-boarding of students post sales
• Delivering prompt, efficient and friendly responses to students across various channels
• Initiate regular calls with the students to track their progress
• Proactively manage the success of the assigned students and identify/develop upselling opportunities
• Build a solid and lasting relationship with the customers
• Perform any other tasks required to ensure customer satisfaction