Customer Success Executive - Zell Education

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      Customer Success Executive

      Last Update On 23rd January 2024
      Duration: < 1 Mins Read

      Roles and Responsibilities:

      • Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product
        and services basis feedback received from the students
      • Training and on-boarding of students post sales
      • Delivering prompt, efficient and friendly responses to students across various channels
      • Initiate regular calls with the students to track their progress
      • Proactively manage the success of the assigned students and identify/develop upselling opportunities
      • Build a solid and lasting relationship with the customers
      • Perform any other tasks required to ensure customer satisfaction

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